Do-It-Yourself Checklist | Calling for Support | Advance Diagnosis
SMC Technical Support is committed in providing you the best support possible. This guide provides a few guidelines for solving the problem on your own, as well as gathering the information we need to help you resolve any technical issues you may have.
Please go through the check list below:
- Check the hardware requirement listed on the product manual
- Read the user manual and troubleshooting guide
- Check through the FAQ section on our website
- Check for recent changes in your computer system configuration
- Check cable connections. A successful connection is indicated by a LED on the product
Note: Be sure to turn off your computer and any devices before connecting, disconnecting, or checking cable connections. Failure to do so can damage your hardware.
If you have already performed the above checks, please call us. All SMC products come with 3 years warranty unless otherwise stated. Pls refer to the SMC Warranty Policy for more information.
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